Refund Policy
Last updated: October 15, 2026
We want you to be happy with Keyloro Full. This policy explains when you can get a refund and how. It is part of our Terms of Service.
Full refund within 14 days
If Keyloro Full is not for you, you can get a full refund within 14 days of purchase. No questions asked.
How to ask
Email support@keyloro.app from the address on your Keyloro account and include your order number, which is in the receipt email from Waffo. You can also ask through the Waffo customer portal linked in that email. We reply within 2 business days.
What happens next
Once the refund is approved:
- Keyloro Full is removed from your account.
- The money goes back to your original payment method, usually within 5–10 business days depending on your bank.
After 14 days
Purchases more than 14 days old are not refundable, except where the law requires it. If you were charged in error or twice, contact us at any time and we will put it right.
Payment processing
Payments and refunds are processed by Waffo, the merchant of record for your purchase. Your card details are handled by Waffo and never stored by Keyloro.
Contact
Questions about a charge or a refund? Email support@keyloro.app.